Return & Exchange Policy – OfficeFurnitures.ae

At OfficeFurnitures.ae, we are committed to delivering high-quality office furniture that meets your expectations. If for any reason you are not satisfied with your purchase, please review our return and exchange policy below:

1. Eligibility for Returns

• Returns are accepted only in the case of a manufacturing defect.
• The item must be returned within 7 days from the date of delivery.
• Returned items must be unused, undamaged, and unaltered, and must include all original packaging and documentation.

2. Non-Returnable Items

We cannot accept returns on:

• Products that have been used, assembled, resized, engraved, or otherwise altered by the customer.
• Custom-made, specially ordered, or clearance items, unless defective upon delivery.

3. Return Procedure

• To initiate a return, please contact our customer service team at [email protected] or call +971 58 542 3488 within the 7-day window.
• Our team will guide you through the return process, including collection or drop-off details.
• Once the item is received and inspected, we will notify you of the approval or rejection of your return.

4. Refunds & Replacements

• If approved, you may choose either a replacement item (subject to availability) or a refund via your original method of payment.
• Please note: delivery and shipping charges are non-refundable.
• Refunds may take up to 10–14 working days to process, depending on your payment method.

5. Warranty Coverage

• All our products are covered by a 1-year limited warranty against manufacturing defects.
• This warranty does not cover normal wear and tear, misuse, or damage caused by improper handling or installation.